City of Melville Leads the Nation in Business Excellence

The City of Melville has received the prestigious Excellence Prize Award, becoming only the third ever Australian organisation to achieve this level of recognition for Business Excellence in 30 years.

Presented at a special ceremony by Her Excellency the Honourable Kerry Sanderson AO Governor of Western Australia at Government House on 21 October 2017, the Excellence Prize was awarded by the Australian Organisational Excellence Foundation, whose award criteria are set against internationally recognised standards and are regarded as world class.

City of Melville Acting Chief Executive Officer Christine Young said the Prize was the result of a rigorous external assessment that had been conducted by an international evaluation team over a six month period against the Australian Business Excellence Framework (ABEF).

“The Excellence Prize recognises the City at the highest level for our strong learning culture which focuses on continuous improvement, and our cross-organisational focus on customer and organisational outcomes. We recognise however that the Prize marks us at a point in time and in truth the hard work of delivering the best we can to our community, in the best way possible, is never done,” said Ms Young.

“This Prize is ultimately a reflection of outstanding work undertaken by individuals across all areas of the organisation and I extend my congratulations to everyone on this exceptional achievement.”

In an earlier interview, Dr Shayne Silcox said that as Chief Executive Officer the community expected him to ensure the organisation was run effectively and efficiently.

“The rigorous assessment process tests a number of key points, including how well business excellence principles are embedded and embraced across the organisation, our commitment to innovative and sustainable performance, stakeholder value, quality and service, philanthropic ideals and ethical performance,” said Dr Silcox.

“What the Business Excellence Framework process does is ensure that our systems are effective and efficient and in doing so gives me confidence that we are doing the right thing by our community and by our staff.”

In the last 30 years, only two other large multinational private organisations have achieved Excellence Prize level in Australia. The City of Melville is now the third.

The Excellence Prize also reinforces and builds on the City’s previous 2015 achievement as the third ever organisation to achieve Gold Level, with the City of Melville still the only organisation in Western Australia and the first ever local government to achieve Gold Level nationally.

Receiving the award with CEO Dr Shayne Silcox on behalf of the City, Mayor Russell Aubrey said every officer, manager and the CEO should be extremely proud of receiving the Excellence Prize.

“The City of Melville has been recognised as the nation’s leading organisation for business excellence in 2017, which is an incredible achievement and a reflection of the sum of many great people working together to ensure our City is great for our community.”

The Australian Organisational Excellence Foundation

The Foundation’s goal is to make a substantial contribution to Australia’s productivity and competitiveness through the promotion of organisational excellence and sustainable improvement in the Government and private sector.

These prestigious Awards recognise organisations that demonstrate sustainable performance and are recognised internationally through the Foundation’s membership of the exclusive Global Excellence Model Council.

Excellence Award winners around the world have demonstrated that they can outperform their competitors by:

  • Achieving three times the share price growth compared with the S&P Index
  • Achieving twice the profit growth compared to other companies that are not recognised for using Excellence Models
  • Improving staff engagement, customer satisfaction and innovation efforts

For more information about the Australian Organisational Excellence Foundation please visit

For more information about recent City of Melville awards visit